How will I know what will look good in my space?
Where do you get all of your fabrics?
What if I have a fabric that I want to have made into a pillow?
What pillow insert options do I have?
What kind of deposit is required?
What forms of payment do you accept?
How long will it take for my order to be completed?
What if I see a pillow on the website and can't tell if the color matches my room?
What if I need to clean my pillow?
How will I know what will look good in my space?
Casa DeLorenzo offers a local in-home consultation to review the layout, scale, and other design elements of the room in which the pillows will be placed. Initially the color and shape will be discussed. Specific fabrics and trims can be determined, either from the Casa DeLorenzo showroom or from the Design Center. If you are not located in Cincinnati, digital photos and fabric samples are utilized to do a custom order.
Where do you get all of your fabrics?
Casa DeLorenzo has been collecting fabrics and trims for many years. Many are from Europe and others have been purchased at “haunts” throughout the country, including antique and vintage fabrics purchased from New York dealers. In addition, there are thousands of fabrics, traditional and contemporary, that are available to the trade that can only be ordered through the Design Center.
What if I have a fabric that I want to have made into a pillow?
While Casa DeLorenzo is not set up as a sewing workroom, Tina realizes that certain fabrics may have personal significance. She is happy to look at the fabric, needlepoint, or remnant and make suggestions for its inclusion into a pillow design. An estimate will be submitted for your consideration.
What pillow insert options do I have?
Casa DeLorenzo special orders all pillow inserts. Stock fill consists of 95% duck feather and 5% goose down. Any combination fill is available upon request. For those who have allergies, a high quality down-like poly fill is also available.
What kind of deposit is required?
A 50% deposit is required on any custom order, and is non-refundable once the materials have been ordered. Changes to orders may incur additional costs on all custom orders.
What forms of payment do you accept?
Casa DeLorenzo accepts credit cards, Paypal, and cash.
How long will it take for my order to be completed?
Once a deposit clears the bank and the materials are received from the vendor, most pillow orders take about two weeks. Rush orders may be accommodated.
What if I see a pillow on the website and can't tell if the color matches my room?
In most cases, Casa DeLorenzo keeps swatches of each designer pillow that is created. Upon request, a small sample can be mailed for color verification, free of charge.
What if I need to clean my pillow?
Casa DeLorenzo custom pillows are made with invisible zippers so that, in most cases, the covers can be removed and dry cleaned.